[2018 New] Avaya ACSS 7491X Certification Dumps | Killtest

Do you want to prepare for Avaya Certification 7491X Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam? If yes, please choose Killtest Avaya ACSS 7491X Certification Dumps for Avaya certification 7491X exam. Killtest has released the new and valid 7491X Avaya certification dumps to ensure you pass Avaya ACSS certification 7491X exam.

Killtest New 7491X Avaya Certification Dumps

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Which of the following is important when considering regular call center operations?
A. A backup strategy for the call center databases
B. An analysis of the software you choose to create the call center databases
C. A decision for how much room to create for the call center databases
D. A restore strategy for the information in the call center databases
Answer: A

A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
What feature would you suggest the call center offers a survey to the people who have called?
A. VDN Return Destination
B. VDN Interflow
C. VDN Override
D. VDN Vectors
Answer: A

Which vector object can replace the Time of day (TOD) global Vector Variable?
A. Vector Routing Table
B. Business Schedule Table
C. Service Hours Table
D. Policy Routing Table
Answer: C

A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
A. Set a value variable and change the value assigned using a feature access code
B. Set a trunk group and change the trunk number using a variable
C. Set a vector directory number with a collect-type variable
D. Set a feature access code that detects a power outage and reroutes calls automatically
Answer: D

What property of the SET command makes the command unique when dealing with variables?
A. The SET command allows variables to be manipulated using arithmetic and string operators
B. The SET command allows you to place calls in a particular queue
C. The SET command allows a group of variables to follow a specific pattern
D. The SET command reassigns variables to new values during the process of a vector
Answer: A

A call center has two sets of server applications in the primary location, Seattle and in the secondary location, New York. In Seattle, a significant storm has shut down the offices and there is no electricity available.
What happens with the call center?
A. When the primary XML Server loses power, the secondary XML server in New York has to be manually set by the IT department. It then can signal to deliver work items to agents.
B. When the primary XML Server loses power, the secondary XML server in New York will take a few seconds to automatically connect. It then can signal to deliver work items to agents.
C. When the primary License Director Server loses power, the License Director server in New York automatically starts the XML and Media Director Servers to start routing contacts to agents.
D. When the primary License Director Server loses power, the License Director server requires a manual restart to control the XML Server in New York. Contacts are then routed to agents.
Answer: B

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