642-481 Study Guide

Cisco 642-481 Cisco Rich Media Communications(CRMC) exam tests a candidate’s knowledge of design considerations and guidelines for deploying Cisco APE certification. Cisco 642-481 Study Guide is part of Cisco Rich Media Communications(CRMC), which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network.

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